Understanding our cancellation terms and refund procedures
24+ hours before tour start time
Full refund, no questions asked
Less than 24 hours before tour start time
No refund available
If you need to cancel your booking, you can do so through your account dashboard or by contacting our customer service team directly. Here's what you need to know:
If you prefer to cancel through our customer service team, please contact us at:
Please have your booking reference number ready when contacting us.
When a refund is due according to our cancellation policy, here's what you can expect:
Refunds are processed back to the original payment method used for booking. The actual time it takes for the refund to appear in your account depends on your payment provider's processing times.
For certain specialty tours or during peak season, partial refunds may apply based on the specific policy detailed on the tour page. These policies will be clearly communicated before booking.
If a tour is cancelled by Routri due to unsafe weather conditions or other safety concerns, you will be offered either:
In cases of force majeure (natural disasters, political instability, pandemics, etc.), we may modify our standard cancellation policy. Each situation will be handled on a case-by-case basis with the aim of finding a fair solution for all parties involved.
For group bookings (6 or more people), special cancellation terms may apply:
If you have any questions about our cancellation policy or need assistance with a cancellation, please don't hesitate to contact our customer service team: