Privacy Policy
Last updated: January 2025
About Routri
Routri Tourism Services is a registered tourism company in Egypt, specializing in Red Sea tours and marine adventures. We are committed to protecting your privacy and ensuring transparent data practices.
- Company Name: Routri Tourism Services
- Registration: Egyptian Tourism Authority License #RT-2024-001
- Tax ID: 548-362-142 (Egypt)
- Website: www.routri.com
Information We Collect
We collect information you provide directly, such as when you create an account, make a booking, or contact us. This includes:
- Personal details (name, email, phone number)
- Booking information (tour preferences, travel dates)
- Payment information (processed securely by our payment providers)
- Communication preferences
How We Use Your Information
We use your information to:
- Process and manage your bookings
- Provide customer support
- Send booking confirmations and updates
- Improve our services through analytics
- Send marketing communications (with your consent)
- Comply with legal obligations
Cookies and Tracking
We use cookies and similar technologies to:
- Essential cookies: Enable core website functionality
- Analytics cookies: Understand how visitors use our site
- Marketing cookies: Show relevant advertisements
- Functional cookies: Remember your preferences
You can manage your cookie preferences through our cookie banner or browser settings.
Data Sharing
We may share your information with trusted partners and service providers:
- Tour Operators: Local dive centers, boat operators, and activity providers in Hurghada, Sharm El Sheikh, and Marsa Alam
- Payment Processors: PayPal, Stripe, and local Egyptian payment gateways for secure transactions
- Analytics Providers: Google Analytics, Google Tag Manager for website performance analysis
- Marketing Platforms: Facebook/Meta, Google Ads (with your consent) for personalized advertising
- Communication Services: Email service providers for booking confirmations and updates
- Legal Authorities: Egyptian Tourism Authority, tax authorities, and law enforcement when required by law
Data Security
We implement appropriate security measures to protect your personal information, including encryption, secure servers, and regular security assessments.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data (subject to legal requirements)
- Object to processing
- Data portability
- Withdraw consent at any time
Contact Us
For privacy-related questions or to exercise your rights, contact us at:
- Email: privacy@routri.com
- Support: support@routri.com
- Phone: +20 65 344 0123
- Address: Routri Tourism Services, Marina Boulevard, Hurghada, Red Sea Governorate 84511, Egypt
- Business Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (Egypt Time)
International Transfers
As an Egyptian company serving international customers, your data may be transferred to:
- Egypt: Our primary servers and business operations
- European Union: Cloud hosting providers with GDPR compliance
- United States: Analytics and marketing service providers with Privacy Shield or Standard Contractual Clauses
We ensure appropriate safeguards including encryption, data processing agreements, and compliance with international data protection standards.
Data Retention
We retain your personal information for specific periods:
- Booking Records: 7 years for tax and legal compliance
- Account Information: Until account deletion or 3 years of inactivity
- Marketing Data: Until consent withdrawal or 2 years of inactivity
- Analytics Data: 26 months (Google Analytics default)
- Support Communications: 3 years for quality assurance
Data Protection Officer
Our Data Protection Officer can be reached at:
- Email: dpo@routri.com
- Response Time: We will respond to your privacy requests within 30 days
Changes to This Policy
We may update this privacy policy periodically. We will notify you of significant changes via email or website notice.
